GOtv Paybill is the easiest and fastest way to pay for any GOtv package using Safaricom M-Pesa. Whether you want to renew your monthly subscription, clear an error code, or reconnect your TV after missing a payment, using the GOtv Paybill number ensures the process is quick and reliable.
This guide explains everything you need to know—how to pay, the correct Paybill number, how to check your balance, how to fix errors, and useful tips to avoid interruptions.
What Is the GOtv Paybill Number?
The official GOtv Paybill number is 423655.
This Paybill works for all GOtv packages in Kenya, including:
- GOtv Lite
- GOtv Value
- GOtv Plus
- GOtv Max
- GOtv Super
Once you have your IUC number, you can pay your subscription instantly.
How to Pay GOtv Using M-Pesa Paybill
Here is the step-by-step process:
1. Open M-Pesa Menu
You can use the SIM Toolkit or the M-Pesa app.
2. Select “Lipa na M-Pesa”
Then choose Paybill.
3. Enter GOtv Business Number
- Business Number: 423655
4. Enter Account Number
Use your IUC number found at the back of your GOtv decoder.
5. Enter Amount
Enter the subscription cost for your chosen package.
6. Enter M-Pesa PIN
Confirm and wait for the M-Pesa confirmation SMS.
GOtv will also send you an activation message once payment is received.
GOtv Packages and Prices in Kenya
Note: Prices may change from time to time. You can always confirm the latest prices on the GOtv website or MyGOtv App.
Common GOtv Packages Include:
- GOtv Lite
- GOtv Value
- GOtv Plus
- GOtv Max
- GOtv Super
Each package offers different channels, including entertainment, movies, news, sports, kids’ programs, and more.
How to Check Your GOtv Account Balance
You can check your balance using any of these methods:
1. Using the MyGOtv App
- Download the app from Google Play Store or Apple Store
- Log in with your IUC number
- View your balance and due date instantly
2. Using the GOtv Self-Service Website
- Visit the official GOtv portal
- Enter your IUC number
- Check your balance and account status
3. Via SMS (Where Supported)
Some customers may access balance information through GOtv SMS shortcodes depending on region availability.
How to Clear GOtv Error Codes After Payment
Sometimes after paying via Paybill, channels may remain scrambled.
The most common errors include:
- E16 – Service is Currently Scrambled
- E30 – Account Reconnection Pending
How to Clear the Errors
Option 1: Use the MyGOtv App
- Open the app
- Select Clear Error Code
- Enter your IUC number
- Submit the request
Option 2: Use GOtv Website Self-Service
- Go to Clear Error section
- Enter your IUC number
- Choose the error to reset
Your channels should reconnect within minutes.
How Long Does GOtv Take to Reconnect After Payment?
If you use the official Paybill number (423655), reconnection is usually:
- Instant, or
- Within 2–10 minutes
If it delays, simply clear error codes as shown above.
Common GOtv Payment Problems and Solutions
1. Payment Not Reflecting
Solution:
- Give it a few minutes
- Clear E16/E30
- Confirm you used the correct IUC number
- Confirm business number is 423655
2. IUC Number Not Accepted
Solution:
- Check the number behind your decoder
- Ensure no extra spaces or digits
3. Channels Still Scrambled
Solution:
- Reset via app or website
- Restart decoder for 30 seconds
Can You Pay GOtv for Someone Else?
Yes.
Just use their IUC number as the account number when paying through the GOtv Paybill.
Tips to Avoid GOtv Disconnection
- Always renew a day before expiry
- Save the Paybill number 423655 on your phone
- Download the MyGOtv App for faster payments
- Check your balance regularly
These small steps help you avoid the frustration of missing your favourite programs.
How to Confirm Your GOtv Payment
You will receive:
- M-Pesa SMS confirming payment
- GOtv SMS or app notification confirming reconnection
If you do not receive a message from GOtv, just clear the error codes.
Final Thoughts
Using the GOtv Paybill number 423655 is the easiest, fastest, and most reliable way to pay for your GOtv subscription in Kenya. It works 24/7, and payments reflect almost instantly. Whether you are renewing your monthly plan, reconnecting after disconnection, or paying for a friend, M-Pesa Paybill makes the process smooth and convenient.
If you follow the steps in this guide, you will never struggle with delayed payments or scrambled channels again.
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Vincent Nyagaka is the founder of Chweya, where he breaks down complex financial topics into simple insights. A trader since 2015, he uses his market experience to help readers better understand investing, trading, and personal finance.
