Keeping your internet active shouldn’t feel complicated, and that’s why using the Zuku Paybill option is such a lifesaver. The Zuku Paybill Number makes it quick, secure, and convenient to pay for your fibre or TV package directly from M-Pesa—no calls, no queues, no stress.
In this guide, you’ll find everything you need: the correct Paybill number, step-by-step payment instructions, payment tips, and answers to the questions most users ask.
What Is the Zuku Paybill Number?
The official Zuku Paybill Number is 320320.
This Paybill number works for all Zuku services, including:
- Zuku Fiber Home Internet
- Zuku TV Packages
- Zuku Phone Services
Once you enter the business number, you only need your Zuku account number, which appears on your invoice, SMS notifications, or online account.
How to Pay Zuku Using M-Pesa Paybill (Step-by-Step Guide)
Paying Zuku through Lipa na M-Pesa is straightforward. Here is the complete process:
Step-by-Step Payment
- Open the M-Pesa menu on your phone.
- Tap Lipa na M-Pesa.
- Select Paybill.
- Enter Business Number: 320320.
- Enter Account Number (your Zuku account number).
- Type the Amount you want to pay.
- Enter your M-Pesa PIN.
- Confirm and complete the transaction.
You’ll receive two SMS notifications:
- One from M-Pesa confirming payment.
- Another from Zuku confirming your account update.
Where to Find Your Zuku Account Number
If you’re unsure where your account number is, you can find it through:
- Your Zuku monthly invoice
- Email notifications from Zuku
- SMS reminders
- Zuku Self-Service Portal
- Customer care (if needed)
Make sure you enter the correct number to avoid delays.
Zuku Paybill Charges
Standard M-Pesa Paybill charges apply. Safaricom adjusts these charges occasionally, but generally:
- The fees are deducted from your end.
- The amount sent to Zuku reflects in full on their side.
If you want to avoid extra charges, paying through the Zuku App or bank options might offer different cost structures.
How Long Does It Take for Zuku to Reflect Payment?
In most cases, payments reflect immediately—usually within seconds.
However, it may take up to 5 minutes during high traffic periods. If the payment delays beyond 10 minutes:
- Restart your router.
- Check for SMS confirmations.
- Contact Zuku support with your M-Pesa transaction code.
What to Do If Your Zuku Payment Doesn’t Reflect
Sometimes, payment delays happen. If yours takes longer than expected:
Try These Quick Fixes
- Confirm the account number you used.
- Check if your M-Pesa message shows the correct business number.
- Refresh your router connection.
If everything looks okay, contact Zuku with:
- M-Pesa transaction code
- Amount paid
- Time of payment
- Zuku account number
Their team usually resolves such issues quickly.
Alternative Ways to Pay for Zuku
If Paybill isn’t available to you at the moment, here are other safe options:
1. Zuku App
Users can pay through the official Zuku mobile app using mobile money or card payments.
2. Bank Deposit
Some partner banks allow direct payments to Zuku accounts. Confirm with your branch.
3. Online Payment Platforms
Select payment gateways supported by Zuku (varies depending on promotions or updates).
Why Using Zuku Paybill Is the Best Option
M-Pesa Paybill remains the most trusted way to pay your Zuku bill because:
- It works 24/7
- Payments reflect quickly
- It’s secure
- It supports small and large payments
- You avoid customer care queues
Most Zuku users rely on Paybill because it keeps the process smooth and predictable.
Common Mistakes to Avoid When Using Zuku Paybill
Here are slip-ups that often cause payment delays:
- Entering the wrong Zuku account number
- Using the wrong Paybill number (always confirm it’s 320320)
- Paying less than the required package amount
- Delayed data network during payment
Taking a few seconds to double-check the details saves you a lot of trouble.
Zuku Paybill Frequently Asked Questions (FAQs)
1. What is the Zuku Paybill Number?
The official Zuku Paybill Number is 320320.
2. Can I pay for any Zuku package with the Paybill?
Yes. The Paybill works for Fibre, TV, and Phone services.
3. What should I enter as the account number?
Your Zuku account number, found on your invoice, email updates, or SMS reminders.
4. How long does it take for my internet to be restored after payment?
Usually a few seconds, but sometimes up to 5 minutes.
5. What if I enter the wrong account number?
Contact Zuku with the M-Pesa transaction details for assistance.
Final Thoughts
Using the Zuku Paybill service is the easiest and fastest way to pay for your Zuku internet or TV package. With the official Zuku Paybill Number (320320), you can settle your bill from anywhere in just a few steps. It’s secure, fast, and reliable—exactly what you need when you depend on steady internet.
If you ever run into issues, Zuku customer care is usually quick to help, especially when you have your M-Pesa details ready.
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Vincent Nyagaka is the founder of Chweya, where he breaks down complex financial topics into simple insights. A trader since 2015, he uses his market experience to help readers better understand investing, trading, and personal finance.
