Many Safaricom users search for Bonga Points Expiry Date because they want to ensure they never lose the points they have worked hard to accumulate. Bonga Points remain one of Kenya’s most rewarding loyalty programs, but few people fully understand how expiry works, how to preserve their points, or what triggers automatic deduction. This guide gives you a clear, authoritative explanation so that you can protect every point you earn.
What Are Bonga Points and Why Do They Expire?
Bonga Points is Safaricom’s loyalty program that rewards customers for using Safaricom services—calls, SMS, data, and M-Pesa. Every time you spend on the network, you earn points that you can redeem for airtime, data bundles, devices, or bill payments.
Safaricom sets an expiry policy to keep the program active and to encourage regular usage. Many customers lose points simply because they were unaware of this expiry rule.
Understanding the Bonga Points Expiry Date
How Long Do Bonga Points Last?
Bonga Points remain valid for three (3) years from the date they were earned. After the 3-year period, any unused points automatically expire and are deducted from your account.
For example:
- Points earned in January 2022 expire in January 2025.
- Points earned in March 2023 expire in March 2026.
This rolling system means that every month, a portion of your old points may fall out of the 3-year window.
How to Check Bonga Points Expiry Date
Safaricom does not display individual expiry dates in a detailed month-by-month breakdown, but you can track remaining balances and get alerts. Here’s how:
1. Using USSD
Dial:
*126#
This allows you to:
- Check your total Bonga Points
- Redeem points
- View offers
Although the menu does not show exact expiry dates, you will see your remaining balance after deductions.
2. Safaricom App
Open the MySafaricom App, go to the Bonga section, and view your balance. The app also sends expiry alerts when large chunks of points are nearing expiration.
3. Expiry SMS Notifications
Safaricom typically sends SMS alerts reminding customers to redeem points before they expire. Always take these reminders seriously—they’re usually sent close to the expiry date.
Why Your Bonga Points May Expire Sooner Than Expected
In some cases, points may expire earlier based on specific account activity or inactivity. Here are common reasons:
1. Account Inactivity
If your Safaricom line remains inactive for long periods, Bonga Points may be deducted to maintain system integrity.
2. SIM Replacement Issues
When replacing an old SIM, sometimes the Bonga balance may not migrate instantly. Always confirm your balance after replacement.
3. Technical Deductions After 3 Years
Safaricom batches the expiry deductions, so sometimes it may seem sudden when large amounts are removed at once.
How to Prevent Your Bonga Points from Expiring
Keeping your points active is simple once you understand the rules. Here are the best strategies:
1. Redeem Points Before the 3-Year Mark
This is the most reliable method. Even redeeming a portion helps you avoid losing everything.
2. Use Your Line Regularly
Make regular calls, purchase bundles, or perform M-Pesa transactions. Staying active keeps the system updated.
3. Monitor SMS Alerts
Never ignore Safaricom expiry notifications. They usually come a few weeks before scheduled deductions.
4. Use the Points for Practical Purchases
Many customers wait until the last minute. Instead, use your points for:
- Data bundles
- Airtime
- Voice & SMS packs
- Paying bills (via Lipa Na Bonga)
- Discounted devices
Using them early gives better value and ensures nothing is lost.
Best Ways to Redeem Your Bonga Points Before They Expire
1. Buy Data Bundles
This is the most popular option because it gives instant value and helps you stay connected.
2. Exchange for Airtime
Redeeming for airtime is quick and works even without data or internet connection.
3. Lipa Na Bonga
You can pay for goods and services at selected merchants, from supermarkets to small shops.
4. Get Discounts on Devices
Safaricom often runs promotions where Bonga Points can be used to buy smartphones, routers, and accessories.
Frequently Asked Questions About Bonga Points Expiry
Do all Bonga Points expire after exactly 3 years?
Yes, Safaricom removes any points that remain unused after 36 months.
Can expired points be restored?
No. Once points expire, they cannot be reversed.
Will I get a reminder before points expire?
Yes, Safaricom sends SMS reminders close to the expiry date—but you should still track your balance regularly.
Can I transfer Bonga Points before they expire?
Yes. You can transfer points to another Safaricom number using 1263#.
Final Thoughts
Understanding the Bonga Points Expiry Date policy is the key to making sure you never lose your hard-earned loyalty rewards. Always monitor your points, redeem them early, and stay active on your Safaricom line. A few simple steps can save you thousands of points and help you convert them into real value through data, airtime, or even merchandise.
If you use your points wisely and keep track of expiry timelines, you will always get the maximum benefit from Safaricom’s loyalty program.
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Vincent Nyagaka is the founder of Chweya, where he breaks down complex financial topics into simple insights. A trader since 2015, he uses his market experience to help readers better understand investing, trading, and personal finance.
